Privacy Policy

Introduction

Zone A Limited ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your data when you visit our website, place an order or engage our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described here.

Zone A Limited is registered with the Corporate Affairs Commission (No. 9020423) and the Nigerian Export Promotion Council (RE No. 0033037). We operate under Nigerian law and are committed to responsible data handling.

What We Collect

We collect the following types of information:

Information you provide directly: Name, email address, phone number, delivery address, payment information and any messages you send us via contact forms or WhatsApp.
Order information: Details of products purchased, order history, payment records and delivery preferences.
Training application information: For training programme applicants — personal details, educational background, skills, emergency contacts and voluntary health disclosures as submitted in the application form.
Technical information: Browser type, device type, IP address and pages visited — collected automatically when you use our website.

How We Use Your Information

We use your information to:

Process and fulfil your orders, including payment and delivery.
Communicate with you about your order, enquiry or training application.
Send order confirmations, shipping updates and customer service messages.
Process training applications and manage programme enrolment.
Improve our website, products and services.
Send marketing communications — only where you have given consent.
Comply with our legal obligations under Nigerian law.

We do not sell your personal data. Your information is used solely to serve you and operate our business. We do not sell, rent or trade your personal information to third parties for their marketing purposes.

Sharing Your Information

We may share your information with:

Payment processors: Paystack processes card payments securely. We do not store card details on our servers.
Delivery partners: Your name and delivery address are shared with our logistics partners to fulfil your order.
Business tools: Application and enquiry data may be stored in Airtable (our internal database) and managed via tools we use to run our business securely.
Legal requirements: We may disclose your information where required by law or to protect the rights and safety of Zone A or others.

Cookies

Our website uses cookies — small text files stored on your device — to make the site work properly and improve your experience. We use:

Essential cookies: Required for the shopping cart, checkout and login to function.
Analytics cookies: Help us understand how visitors use the site so we can improve it.

You can control or disable cookies through your browser settings. Disabling essential cookies may affect your ability to shop on our site.

Security

We take the security of your data seriously. Our website uses SSL encryption, and our server infrastructure is protected by firewall rules, secure access controls and regular security updates. Payment processing is handled entirely by Paystack using industry-standard encryption.

While we take all reasonable steps to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use a strong password and to contact us immediately if you suspect any unauthorised use of your account.

Your Rights

You have the following rights regarding your personal data:

Right to Access

Request a copy of the personal data we hold about you.

Right to Correct

Ask us to correct inaccurate or incomplete information.

Right to Delete

Request deletion of your personal data where it is no longer needed.

Right to Object

Opt out of marketing communications at any time.

Right to Portability

Receive your data in a structured, machine-readable format.

Right to Restrict

Ask us to limit how we use your data in certain circumstances.

To exercise any of these rights, contact us at [email protected] or via WhatsApp. We will respond within 30 days.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

Order data is retained for 7 years to meet Nigerian tax and accounting requirements.
Training application data is retained for 2 years after the application is processed.
Marketing preferences are retained until you withdraw consent.
Account information is retained while your account is active and for 12 months after deletion.

Children's Privacy

Our website and services are not directed at children under 18. We do not knowingly collect personal data from anyone under 18 years of age. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

Third-Party Links

Our website may contain links to third-party websites such as Instagram, WhatsApp and payment platforms. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before sharing any personal information.

Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make significant changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.